Tottem Nails Delivery & Returns Policy

Policy Valid for Mainland UK Customers Only

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DELIVERY INFORMATION

Complimentary Standard Delivery on UK Orders Over £50

- Standard Delivery: Typically arrives within 2–3 working days including Saturday from dispatch via Evri or Royal Mail - £3.25.
- Non-Delivery Reporting: If you have not received your order within 30 days of dispatch, please contact our Customer Support Team promptly. Reports filed beyond this 30-day period may not be eligible for a replacement or refund.

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RETURNS POLICY

If you need to return an item, we offer a 28-day window for items that are unused and in original, unopened packaging. Due to hygiene and safety reasons, we cannot accept returns of items that have been opened or used.

- Return Shipping Costs: Customers are responsible for return shipping expenses.
- Return Eligibility: We only accept returns for items purchased directly from Tottem Nails with a valid order number. Purchases from other retailers should be returned through the original place of purchase.
- Shipping Fee Non-Refundable: Original shipping costs are not refundable.

Tottem Nails reserves the right to decline returns that do not meet policy guidelines, in cases of policy abuse, or for items resent as a goodwill gesture following a reported non-receipt.

Note: For bundled products, individual items cannot be returned separately.

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RETURN PROCESS

To return an item, use the Returns Form included with your package and enclose it with your items. Mark your reason for return using the codes below:

- 01– Damaged on Arrival
- 02– Faulty Product
- 03 – Changed Mind
- 04 – Incorrect Item Received

Use a tracked postal service for returns. Tottem Nails cannot process claims for returns without proof of postage.

Return Address:
Tottem Nails Customer Support
75 Molesham Way
West Molesey, Surrey
KT8 1NU

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REFUNDS

Refunds are typically processed within 14 days of receiving the returned items in original condition. You’ll be notified by email once the refund has been processed.

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EXCHANGE POLICY

We offer free exchanges for items that are unopened and unused, subject to availability. To arrange an exchange, follow the return process above and notify our Customer Support Team with your requested exchange details and proof of postage. Exchanges are processed within approximately 3 working days of receiving the returned items and sent via standard delivery.

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DAMAGED, FAULTY, OR INCORRECT ITEMS

If you receive an item that is damaged, faulty, or incorrect, please contact us within 7 days of receiving the order. Provide your order number and photos of the item(s) and packaging for quick resolution.

Email: service@tottem.uk

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ORDER CANCELLATION

To cancel an order, email service@tottem.uk as soon as possible. We will do our best to cancel the order before it processes, though this cannot be guaranteed. If the order has already processed or shipped, please follow the returns process or refuse the package on delivery to initiate a refund.

For additional details, see our [FAQ section](#).

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This policy has been designed to ensure that Tottem Nails provides a smooth and reliable shopping experience for all our customers.